To increase the service and parts gross and sales. Always making yourself available to customers in person and on the phone, following up with customers in a timely manner. Maintaining CSE at 92.5 or above, district average. Maximizing the customer experience and maintaining the highest level of integrity, only selling services that are needed. Keeping your workstation clean and clutter-free always. You must maintain a positive mental attitude and hold yourself and teammates accountable for a great Shottenkirk customer experience.